Return Policy

 
Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.
CANVASTAR acts in accordance with the Consumer Protection Law in return transactions and every product can be returned within 7 days if the following conditions are met.
 

CANVAS PRINTS:

- Incomplete printing, crookedness, color differences in homogeneous color areas, surface defects in laminated products.

- Deformation, tearing or scratching of the canvas cloth.

- Separation of the canvas cloth from the tensioner in the wooden tensioner. The tensioner is broken or its parts are separated from each other.

 

DECORATIVE OIL PAINTINGS:

- No conditions are required. Returns are accepted if it is not to your liking.

 

IN ORIGINAL COLLECTIVE PAINTINGS:

- Refunds are not made for products in this category.

 

PRODUCT RETURN TERMS

- You must inform the seller by stating the reason within seven (7) days from the delivery date, without destroying the products you have purchased, without using them and without impairing the resaleability of the product.

-The invoice of the returned product must be with the product.

- Used, destroyed etc. Returns of such products are not accepted.

- Returns must be made as delivered.

- Any opening, deterioration, breakage, destruction, tearing, use etc. on the product and its packaging. In cases where situations are detected and the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.

- For adverse situations that may arise after the product reaches the customer, information should be obtained from the customer services immediately.

- For shipments made in accordance with the return conditions, the shipping fee will be paid by the customer.

 

If you have any problems with the products delivered to you, you can contact us at [email protected].

Attention: In all kinds of communication about your order, be sure to state your order number.